Returns policy

Write to us at contact@sinaxarion.ro before the 14 days are up, with your order number and the products you are returning. A simple message clearly saying that you are withdrawing is enough.

You can also use the form below, but you do not have to.

We will reply by email, so you know we have received your message.

Send the products back within 14 days of the day you told us.

We will email you the address to send them to.

You pay the cost of return shipping.

Please send the products back complete, unused and well packed. You may unwrap and look at them as much as you need to see what they are like, as you would in a shop. If a product has been used beyond that and has lost value, we may deduct the difference from the refund.

We refund everything you paid for the returned products, including the standard delivery cost you paid at first, within 14 days of the day you told us.

The money goes back to the same card or payment method you used, at no cost to you.

We may wait to refund you until we receive the products back or until you send us proof that you have posted them, whichever comes first.

Your bank may need a few days for the amount to show in your account.

If a book has a printing error, or a product arrived damaged, is faulty or is not the one you ordered, write to us with a few photos, within a reasonable time of noticing.

We will replace it or refund you at our cost, personalised items included. You pay nothing for shipping.

You have the 2 year legal guarantee of conformity from receipt, under Government Emergency Ordinance no. 140/2021.

For parcels that are visibly damaged on arrival, please also see our Delivery policy.

If you bought on a company, with a tax ID (CUI), the law does not treat you as a consumer, so the 14 day right of withdrawal does not apply. We still put faulty or wrong products right in the same way, as above.

An order can be cancelled until it goes into production, usually the same day, and once you receive them you have the 14 day right of withdrawal.

Complete and send this form only if you wish to withdraw from your purchase. You can copy it into an email. Where there are two options, keep the one that applies.

• ◆To: Sinaxarion (Sinaxarion), Jud. Timiș, Mun. Timișoara, Str. Armoniei nr. 23A, ap. B1, contact@sinaxarion.ro
• ◆I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ...
• ◆Order number: ...
• ◆Ordered on: ... / received on: ...
• ◆Name of consumer(s): ...
• ◆Address of consumer(s): ...
• ◆Signature of consumer(s) (only if this form is sent on paper): ...
• ◆Date: ...