Terms and conditions

We sell small square books, 14 × 14 cm, softcover, up to 100 pages, for children and about the story of names.

You do not need an account. Add products to your basket, and at checkout give us your full name, email address, phone number and delivery address. If you would like the invoice on a company, add the company name and its tax ID (CUI), and, if you wish, its Trade Register number.

Please check your details before paying. We use them to send you the parcel, to prepare the invoice and to give you news about your order.

To place the order, tick the box to confirm that you have read and accept these terms and the Returns policy.

The contract is made when your payment succeeds and we email you the order confirmation. The email also has a link to your order page, where you can see how your order is progressing.

Prices are in Romanian lei (RON). The prices shown are final. Delivery is free.

You pay online by card, on a secure payment page. You can also use Apple Pay or Google Pay. We do not offer cash on delivery.

You enter your card details directly on the secure payment page. They never reach us.

The price shown when you order is the price you pay. If your bank converts the currency, any fees it charges do not depend on us.

We issue an invoice for every sale, and once issued you can find it on your order page. If you asked for the invoice on a company, we issue it with the company details.

We deliver to Romania only. Products go out by courier, after the preparation time shown on their page, if any.

Costs, delivery times and what to do when the parcel arrives are set out in our Delivery policy.

An order can be cancelled until it goes into production, usually the same day. Once you receive them, you have the 14 day right of withdrawal.

If you bought as a private person, you have 14 days from receipt to change your mind, without giving a reason.

Products that are faulty, misprinted, damaged in transit or sent in error are replaced or refunded at our cost. You have the 2 year legal guarantee of conformity.

If you bought on a company, the 14 day right of withdrawal does not apply, but we handle faulty products in the same way.

All the details, together with the withdrawal form, are in our Returns policy.

• ◆Only people who have bought a product can review it. We check the email address of the order.
• ◆Each person can write one review per product, even if they bought it more than once.
• ◆We read every review before it appears. We publish the good and the less good alike, and we do not edit them.
• ◆We only turn down reviews that are offensive, unrelated to the product, advertising, or that contain personal data.
• ◆Your review is shown with your first name and the initial of your surname.
• ◆If you would like us to remove your review, just write to us and we will.

We use your order details only to deliver your products, invoice you, answer you and, once, ask whether you would like to leave a review. The details are in our Privacy policy.

If something is not right, please write to us first, at contact@sinaxarion.ro. We will look for a solution together, in good faith.

If we cannot reach an agreement, you can turn to the Romanian National Authority for Consumer Protection (ANPC) or use alternative dispute resolution (SAL).

These terms are governed by Romanian law. We may update them from time to time; each order is governed by the version in force on the day you ordered.